Last Updated: 14 August 2026
These Terms and Conditions ("Terms") govern your access to and use of the HelprOnTime website (www.helprontime.com), mobile application, and all related products, features, content, technologies, and services (collectively referred to as the "Platform").
These Terms shall be read together with the HelprOnTime Privacy Policy, Refund & Cancellation Policy, and any additional policies, guidelines, notices, or supplemental terms published by HelprOnTime from time to time (collectively referred to as the "Policies"). These Policies form an integral part of these Terms. In the event of any inconsistency between these Terms and any Supplemental Policy with respect to a specific service, the relevant Supplemental Policy shall prevail to the extent of such inconsistency.
By accessing, browsing, registering on, or using the Platform, you acknowledge that you have carefully read, understood, and agreed to be legally bound by these Terms, as amended from time to time. If you do not agree with any provision of these Terms, you should immediately discontinue the use of the Platform and its services.
HelprOnTime is a technology platform that enables users to discover, schedule, and book doorstep beauty services and such other home services as may be introduced from time to time.
The Platform facilitates communication between Customers and verified Service Professionals and enables booking management, payment collection, customer support, and other related services.
The services performed by the Service Professionals shall be referred to as "Professional Services", while the technology platform, booking system, payment facilitation, customer support, and related digital services provided by HelprOnTime shall collectively be referred to as the "Platform Services".
HelprOnTime provides a technology-enabled marketplace that connects Customers with Service Professionals.
Unless expressly stated otherwise, HelprOnTime itself does not directly perform the Professional Services booked through the Platform. The role of HelprOnTime includes facilitating bookings, managing customer support, processing payments, improving user experience, and maintaining operational standards.
Service Professionals associated with HelprOnTime are selected through an internal verification process. Depending upon the category of services, such professionals may be independent partners, contractual associates, or persons otherwise engaged by HelprOnTime in accordance with applicable business requirements.
While HelprOnTime endeavors to maintain quality standards, customers acknowledge that the actual Professional Services are performed by the assigned Service Professional.
Services offered through the Platform may vary depending upon location, operational availability, service category, business hours, public holidays, weather conditions, safety considerations, or other unforeseen circumstances.
HelprOnTime reserves the right to refuse, postpone, modify, reschedule, or cancel any booking where reasonably required for operational, safety, legal, or technical reasons.
By creating an account or using the Platform, you consent to receive communications from HelprOnTime through:
SMS
Phone Calls
Push Notifications
In-App Notifications
Such communications may include booking confirmations, OTP verification, payment receipts, invoices, appointment reminders, customer support messages, service updates, promotional campaigns, offers, discounts, referral programs, and other information relating to your account or the Platform.
You may opt out of promotional communications wherever such option is available; however, essential service-related communications may continue to be sent whenever necessary for security, booking, payment, legal, or operational purposes.
HelprOnTime may, at its sole discretion, require Customers to verify their identity through OTP verification, mobile number verification, email verification, government-issued identification, or any other reasonable method where required by law, operational policy, fraud prevention measures, or customer safety requirements.
Failure to complete such verification may result in refusal of services or suspension of the account.
HelprOnTime may, from time to time, offer promotional discounts, referral rewards, wallet credits, coupons, cashback offers, membership benefits, or other promotional programs.
Such promotional benefits:
are offered at the sole discretion of HelprOnTime;
may be modified, suspended, or withdrawn at any time without prior notice;
may be subject to separate eligibility criteria and additional terms;
cannot ordinarily be exchanged for cash unless expressly permitted.
HelprOnTime reserves the right to cancel or reverse any promotional benefit if it reasonably believes that such benefit has been obtained through misuse, fraudulent activity, technical error, or violation of these Terms.
The Platform may allow you to upload, submit, post, publish, or share reviews, ratings, comments, suggestions, feedback, photographs, videos, or any other information ("User Content").
You are solely responsible for the accuracy, legality, and authenticity of any User Content submitted through the Platform.
After completion of a booking, HelprOnTime may request you to rate and review the services provided by the assigned Service Professional.
You agree that all ratings and reviews submitted by you shall be truthful, fair, and based on your genuine experience.
HelprOnTime reserves the right to remove, edit, moderate, or refuse to publish any review that is false, misleading, abusive, defamatory, discriminatory, obscene, unlawful, or otherwise violates these Terms.
By submitting any User Content on the Platform, you grant HelprOnTime a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise utilize such User Content for the purposes of operating, improving, promoting, and marketing the Platform and its services, subject to applicable law.
By using the Platform, you acknowledge and agree that HelprOnTime may collect, process, store, and use your personal information in accordance with the Privacy Policy.
You further consent to the use of your information for purposes including:
Account creation and verification.
Booking management.
Customer support.
Payment processing.
Fraud prevention.
Service improvement.
Analytics and research.
Legal compliance.
Security monitoring.
Personalized recommendations.
Promotional and marketing communications.
Where permitted by applicable law, HelprOnTime may communicate with you through WhatsApp, SMS, Email, Phone Calls, Push Notifications, and In-App Notifications regarding your bookings, offers, discounts, referral programs, new services, reminders, surveys, and other relevant updates. You may opt out of promotional communications wherever such option is available; however, essential service-related communications may continue to be sent.
Customers may request Professional Services through the Platform by selecting the desired service, preferred date, time slot, and service location.
Submission of a booking request does not automatically guarantee confirmation.
A booking shall be considered confirmed only after HelprOnTime successfully assigns a Service Professional and communicates the confirmation to the Customer through the Platform, SMS, Email, WhatsApp, or Push Notification.
Bookings are subject to:
Availability of Service Professionals.
Operational feasibility.
Serviceable location.
Business hours.
Safety considerations.
Technical availability.
HelprOnTime reserves the right to refuse, modify, reschedule, or cancel bookings where reasonably necessary.
The Customer shall:
Provide accurate address and contact information.
Ensure timely availability at the service location.
Provide a safe and hygienic environment.
Cooperate with the assigned Service Professional.
Failure to do so may result in cancellation charges or refusal of service.
Customers may request rescheduling of appointments subject to the applicable Rescheduling Policy and availability of Service Professionals.
HelprOnTime shall make reasonable efforts to accommodate such requests but does not guarantee availability of the requested time slot.
Service prices displayed on the Platform are determined by HelprOnTime and may be revised from time to time without prior notice.
The applicable price shall ordinarily be the price displayed at the time of confirmation of the booking.
Payments may be made using one or more of the following methods, where available:
UPI
Debit Card
Credit Card
Net Banking
Digital Wallets
Razorpay
Paytm
Cash on Service (where available)
Any other payment method introduced by HelprOnTime.
Payments may be processed through authorized third-party payment service providers.
HelprOnTime shall not be responsible for delays, technical failures, banking interruptions, or processing errors attributable to such third-party payment providers.
Applicable taxes, government levies, convenience fees, platform charges, or other statutory charges, wherever applicable, may be included in or added to the final payable amount.
In the event of an unsuccessful transaction where payment has been debited but the booking is not confirmed, the refund process shall be initiated in accordance with the policies of the respective payment service provider and applicable banking procedures.
Coupons, cashback, wallet credits, promotional discounts, referral rewards, and membership benefits shall remain subject to their respective terms and conditions.
HelprOnTime reserves the right to withdraw or modify such promotional programs at its sole discretion.
Customers may cancel a booking through the Platform, subject to the applicable Cancellation & Refund Policy.
Depending on the stage of the booking, HelprOnTime may charge a reasonable cancellation fee where applicable.
HelprOnTime reserves the right to cancel, postpone, or reschedule any booking due to circumstances including, but not limited to:
Unavailability of a Service Professional.
Safety or security concerns.
Technical issues.
Operational requirements.
Force Majeure events.
Incorrect or incomplete booking details.
Where applicable, eligible refunds shall be processed in accordance with the Refund Policy.
Refunds, where approved, shall generally be processed through the original payment method used during the booking.
The actual credit timeline may vary depending on the payment partner, bank, or financial institution.
Customers agree that they shall:
Treat all Service Professionals with dignity, courtesy, and respect.
Provide a clean, safe, and appropriate environment for the performance of services.
Avoid abusive, threatening, discriminatory, offensive, or unlawful behaviour.
Not engage in harassment, violence, or misconduct of any nature.
Not request any service that is illegal or outside the scope of the booked service.
Make timely payment of applicable charges.
HelprOnTime reserves the right to suspend or permanently restrict access to the Platform in cases involving misconduct, repeated policy violations, or behaviour that compromises the safety or dignity of Service Professionals.
HelprOnTime expects all Service Professionals associated with the Platform to maintain professional standards, including:
Courteous and respectful behaviour.
Timely arrival, subject to reasonable delays.
Proper hygiene and grooming.
Compliance with HelprOnTime quality standards.
Ethical conduct while delivering services.
Customers are encouraged to report any concern relating to service quality, behaviour, or safety through the official customer support channels.
The safety of Customers and Service Professionals is of paramount importance.
Customers shall promptly inform HelprOnTime of any incident involving:
Misconduct.
Harassment.
Fraud.
Theft.
Property damage.
Safety concerns.
Any unlawful activity connected with a booking.
HelprOnTime reserves the right to investigate such matters and take appropriate action, including suspension or termination of accounts where necessary.
Users shall not:
Use the Platform for unlawful purposes.
Submit false, misleading, or fraudulent information.
Attempt unauthorized access to the Platform or its systems.
Upload malicious software, viruses, or harmful code.
Interfere with the security or functionality of the Platform.
Misrepresent their identity.
Copy, scrape, reproduce, or commercially exploit any content without authorization.
Circumvent payment mechanisms or platform processes.
Engage in activities that may harm HelprOnTime, its Customers, or Service Professionals.
Violation of these provisions may result in immediate suspension, termination of the account, legal action, or any other remedy available under applicable law.
HelprOnTime reserves the right to suspend, restrict, or permanently terminate access to the Platform where it reasonably believes that a user has:
Violated these Terms.
Engaged in fraudulent or unlawful activity.
Misused the Platform.
Threatened the safety or security of other users or Service Professionals.
Provided false information during registration or booking.
Such action may be taken without prior notice where deemed necessary for security, legal compliance, or operational reasons.
The Platform and its services are provided on an "as available" and "as applicable" basis.
While HelprOnTime makes reasonable efforts to maintain service quality and platform availability, it does not warrant that:
The Platform will always be uninterrupted or error-free.
Every booking request will be accepted.
Services will be available at all times or in every location.
Technical issues will never occur.
Service availability may be affected by operational, technical, environmental, or other unforeseen circumstances.
To the fullest extent permitted under applicable law, HelprOnTime shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to:
Use or inability to use the Platform.
Delays in service delivery.
Cancellation or rescheduling of bookings.
Technical failures.
Network interruptions.
Acts or omissions beyond the reasonable control of HelprOnTime.
Nothing contained herein shall exclude or limit any liability that cannot be excluded under applicable law.
All trademarks, trade names, logos, service marks, graphics, software, source code, designs, layouts, text, images, videos, icons, databases, and all other content available on the Platform are the exclusive property of HelprOnTime or its respective licensors and are protected under applicable intellectual property laws.
No part of the Platform may be copied, reproduced, modified, distributed, published, transmitted, reverse engineered, or commercially exploited without the prior written permission of HelprOnTime.
The Platform may integrate or provide access to third-party products or services, including but not limited to:
Google Sign-In
Razorpay
Paytm
Payment gateways
SMS and OTP providers
Maps and location services
Analytics tools
Cloud hosting services
Such third-party services are governed by their respective terms, conditions, and privacy policies. HelprOnTime shall not be responsible for the acts, omissions, availability, or policies of such third-party service providers.
Your use of the Platform is also governed by the HelprOnTime Privacy Policy, which forms an integral part of these Terms & Conditions.
By using the Platform, you acknowledge that your personal information may be collected, processed, stored, and used in accordance with the Privacy Policy.
HelprOnTime shall not be responsible for any delay, interruption, cancellation, or failure in performance arising from events beyond its reasonable control, including but not limited to:
Natural disasters
Floods
Earthquakes
Fire
Pandemic or epidemic
Government restrictions
War
Civil unrest
Internet or network failures
Power outages
Transportation disruptions
Technical failures
During such events, HelprOnTime may suspend or modify its services without incurring any liability.
You agree to indemnify, defend, and hold harmless HelprOnTime, its directors, employees, affiliates, partners, officers, representatives, and service providers from and against any claims, liabilities, losses, damages, costs, expenses, or legal proceedings arising out of:
Your violation of these Terms.
Misuse of the Platform.
Violation of any applicable law.
Infringement of any third-party rights.
Fraudulent or unlawful conduct.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts situated in New Delhi, India, unless otherwise required under applicable law.
HelprOnTime reserves the right to revise, amend, modify, or update these Terms at any time.
Any revised version shall become effective immediately upon publication on the Platform unless otherwise required by applicable law.
Your continued use of the Platform following such changes shall constitute your acceptance of the revised Terms.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by any competent authority or court, such provision shall be deemed severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms & Conditions, together with the Privacy Policy, Refund & Cancellation Policy, and any other policies published by HelprOnTime from time to time, constitute the entire agreement between the User and HelprOnTime with respect to the use of the Platform and supersede any prior understandings relating to the same subject matter.
For any questions, concerns, complaints, or legal notices relating to these Terms & Conditions, you may contact us:
HelprOnTime
Website: www.helprontime.com�
Email: helprontime801@gmail.com
Customer Care: +91 8700639801
Registered Office:
Gate No. 2, Metro Station, A15/40 First Floor, Gali No. 6, Vipin Garden, Dwarka Mor, Nawada, New Delhi – 110059, India.
By accessing, registering on, or using the HelprOnTime Platform, you confirm that you have carefully read, understood, and agreed to be legally bound by these Terms & Conditions, the Privacy Policy, and all other applicable policies published by HelprOnTime.
If you do not agree with any part of these Terms, you should immediately discontinue the use of the Platform.
© HelprOnTime. All Rights Reserved.
These Terms & Conditions apply to the HelprOnTime Website, Mobile Application, and all services offered through the HelprOnTime Platform, and shall remain effective until replaced by an updated version published by HelprOnTime.